Shipping policy

Thank you for shopping with GilbLife! To ensure a transparent, smooth, and secure shopping experience for all global customers, we have outlined our official order processing, shipping, delivery, and after-sales logistics policies below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our New Zealand seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting time and ensuring your goods are delivered in optimal condition.
2. International Shipping & Delivery Time
We provide reliable worldwide international shipping services. Our standard international delivery generally takes 7–14 business days to arrive, with the exact delivery time subject to your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, we offer expedited shipping options at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your shipping destination. The final and exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees, which are determined and charged solely by your local customs authorities. These additional charges are the responsibility of the recipient.
We highly recommend all customers to check the local import regulations, tax standards and relevant policies of your country before placing an order to avoid unexpected additional costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, shockproof, fresh-keeping and high-strength packaging materials exclusively customized for seafood transportation. Our professional packaging can effectively prevent extrusion, damage, leakage and spoilage during long-distance international transit, fully protecting the freshness and integrity of your seafood products.
For high-value orders, we provide an optional shipping insurance service at checkout. You can choose this service to get full shipping protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find any packaging damage, leakage, severe deformation or product abnormality, please take clear photos as evidence, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality problems or defects after signing for the package, please contact us within 48 hours of delivery with valid photos and videos. Our team will verify the problem as soon as possible and provide targeted solutions including returns, exchanges or compensation in accordance with our store policies.
7. Professional Customer Support
If you have any inquiries about order processing, shipping status, customs clearance, delivery delays, or logistics-related issues, our professional customer service team is always ready to help. Feel free to contact us via email or phone, and we will respond and resolve your problems in the shortest time possible.
We are committed to optimizing our logistics system continuously, providing faster, safer and more professional shipping services, and bringing you the best shopping experience of New Zealand premium seafood!